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High level of customer service

High level of customer service
The Marshall Islands Registry?s infrastructure is being built not only through the decentralization of operations but also through well resourced of¬fices with personnel experienced in the shipping industry.

The Marshall Islands Registry"s infrastructure is being built not only through the decentralization of operations but also through well resourced of¬fices with personnel experienced in the shipping industry.

The Marshall Islands Registry prides itself on its high level of customer service. To this end, decen¬tralization has played an important role in ensur¬ing that local owners and operators have a point of contact in their time zones and local language. ?The main factor that differentiates the Marshall Islands Registry is our commitment to custom¬ers and the services we can provide around the world,? said Theo Xenakoudis, Managing Direc¬tor, IRI Piraeus. The Registry"s infrastructure is being built not only through the decentralization of operations but also through well resourced of¬fices with personnel experienced in the shipping industry; e.g., master mariners, bankers, crewing experts, class experts, port state experts and a network of inspectors worldwide including full-time traveling inspectors, among others. As the world becomes more complicated and regulated it is necessary to reflect these various disciplines within the Registry.

In 2007, the Piraeus office increased its office space and staff to better assist customers in form¬ing a corporation, processing documents neces¬sary to open a bank account, issuing Certificates of Good Standing, registering a vessel or yacht, recording a mortgage and issuing seafarer docu¬mentation. In 2007, Thanos Theocharis joined the Piraeus office as a Vessel Operations¬ Man¬ager and just this year, a Fleet Safety and Quality Manager, Theodoros Lalas and Marine Techni¬cal Manager, Vasilis Kamitsis were added in the Piraeus office. ?The compliment of these three individuals enables the Piraeus office to handle 100% of the Marine Safety, Technical, Port State, and ISM/ISPS Code related requests or concerns for the local shipowning community supported by the Piraeus office (and at an international level when appropriate),? continued Mr. Xenakoudis. The marine operations group in Piraeus is able to schedule and assess safety inspections in the Mediterranean and Black Sea Area. In addition, the Marine Operations Department in Piraeus li¬aises with the local classification societies in fur¬therance of class and statutory requirements and to maintain an open and active dialogue. ?This is a great step towards offering a first class post registration service to our clients, in a timely and quality fashion,? continued Mr. Xenakoudis. The Piraeus office is the Registry"s largest regional office. ?The bottom line is to keep the ships in the Registry moving. Having the properly trained staff available with the ability to inter¬act with Port State Control authorities, class and owners/operators enables us to provide around the clock service to our customers and keep the ships moving where at all possible,? concluded Mr. Xenakoudis.

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