A hallmark of that success has been a long-standing alliance with global maritime safety equipment manufacturer and servicing provider VIKING Life-Saving Equipment.
“Technava has decades of experience supplying and servicing VIKING safety equipment in the region, making the VIKING brand a firm favorite among Greek shipowners who face the pressures of a difficult market,” says Technava Managing Director, Styliani (Stella) Tomazos. She takes pride in the way the Greek shipping industry continues to embrace the innovative service concepts and high-quality products developed by the pioneer supplier of life-saving equipment.
Maintaining relations with its customer base of over 550 shipowners and more than 5,200 vessels is a Technava priority. “Technava has provided the Greek Shipping Industry with technical support for the past 50 years with customer satisfaction and care as its ultimate goal. Personal contact and mutual trust are key to our customer relations and to our success,” Stella Tomazos explains.
Technava has been able to solve their challenges by, for example, offering service-ready equipment packages; these include safety equipment ‘exchange’ concepts that ease safety compliance, such as an on-quay personal protection gear swapping scheme.
VIKING’s Shipowner Agreements relieve shipowners from unpredictable costs and minimize liferaft inspection times. The concept offers fixed prices including transportation, overtime, all spares and consumables required, while eliminating the risk of equipment being condemned.
As a liferaft manufacturer, VIKING also offers coverage through a network of more than 260 servicing stations assuring that, even in remote areas, liferaft inspections will still be available at a controllable cost and to the same high standards.
“Thanks to extensive market development by Technava at the concept launch stage and to VIKING’s adaptability, a unique tailor-made concept has been forged over the years which meets all of the expectations of the demanding Greek ship-operators,” says Stella Tomazos, who continues: “We have also been working with VIKING’s marine evacuation systems (MES) and liferafts for many years. Recently, we’ve been handling other VIKING product groups such a personal protective equipment and EEBDs, which became big sellers, too.
“Over the last 6 years, VIKING Shipowner Agreements have been snapped up fast, and we currently count over 1,500 Greek-owned vessels under contract. The flexibility of the agreements is the concept’s unique advantage in the Greek shipping industry. Greek owners prefer to have things tailored to fit their exact needs. So, we identify those requirements together with our customers, convey them to VIKING, then adapt each agreement to fit perfectly. VIKING is very supportive toward our needs.”
VIKING On Board
References are important to Greek shipowners too, and with far more than a thousand VIKING Shipowner Agreements active around the world, there is no shortage of satisfied customers. In fact, around 95 per cent of customers choose to renew their Shipowner Agreements upon expiration. “The VIKING brand name is very important for our customers. They perceive the company to be a reliable supplier with high-end products that are often chosen for the newbuilding sector around the world,” Stella Tomazos concludes.